WARRANTY, RETURN & REFUND

WARRANTY

Our Tur Mats will come with a 1 month warranty. (You do not have to register for the warranty) All warranty claims will require the actual invoice.

Warranty covers manufacturing defects, not subjected to wear and tear.
To submit for warranty, kindly drop us an email at hello@mats.sg with your name, order number and images of the defect.

Customised Mats Singapore reserve the final right in determining whether the defect under the warranty can be claimed.

EXCHANGE

Exchanging of item is strictly not allowed, unless it is due to manufacturing defects.
Please drop us an email at hello@mats.sg with your name, order number and images of the defect.

Customised Mats Singapore reserve the final right in determining whether the defect under the exchange can be claimed.

RETURN & REFUND

Return & Refund is strictly not allowed, unless it is due to manufacturing defects.
Please drop us an email at hello@mats.sg with your name, order number and
include snapshots of the area of defect clearly

Customised Mats Singapore reserve the final right in determining whether the defect under the warranty can be claimed.

TERMS & CONDITION

Customised Mats Singapore reserves the right to amend our terms without prior notice. By purchasing from our website, you are deemed to have agreed to the above terms and conditions listed. If you have any enquiries regarding this, do email us at hello@mats.sg